Terms of Service

Effective Date: March 24, 2026 · MyCalla LLC, New Jersey

1. Acceptance

By creating a MyCalla account or using the service, you agree to these Terms and our Privacy Policy. You must be at least 18 years old. If you do not agree, do not use the service.

2. Service Description

MyCalla provides an AI-powered call screening and receptionist service. An AI assistant named Calla answers and screens incoming calls on your behalf based on your configuration. MyCalla operates via carrier call forwarding to route incoming calls to our AI service.

3. AI Nature of Service — Critical Disclosures

Calla is an AI, not a human. Calla is an artificial intelligence system powered by large language models. She may:

Misunderstand callers, miss nuance, or respond incorrectly
Fail to detect scam or spam calls
Generate inaccurate transcripts or summaries
Miss calls entirely due to carrier, network, or service issues
Be unavailable due to outages at Vapi, Twilio, OpenAI, ElevenLabs, or our servers
Make errors in booking appointments, taking messages, or routing calls

You accept these limitations by using MyCalla. MyCalla is a screening tool, not a guaranteed communications solution. Do not use MyCalla as your sole means of receiving important calls.

4. No Liability for Missed or Mishandled Calls

MYCALLA LLC IS NOT LIABLE FOR:

Missed calls of any kind, including but not limited to missed business inquiries, missed appointments, missed emergencies, or missed personal calls
Incorrectly screened, blocked, or routed calls
Lost business revenue, lost customers, lost contracts, or lost opportunities resulting from missed or mishandled calls
Missed appointments, meetings, or bookings — including those booked, rescheduled, cancelled, or mishandled by Calla
Inaccurate call summaries, transcripts, or action items
Delayed notifications or alerts
Any financial loss, reputational harm, or business damage of any kind arising from the use or non-use of MyCalla

This applies to all account types including Business accounts. Business users acknowledge that Calla may miss leads, mishandle client calls, book appointments incorrectly, or fail to capture critical business communications. MyCalla provides no guarantee of business continuity, call handling accuracy, or service uptime.

5. Call Recording and AI Disclosure Compliance

AI disclosure: MyCalla discloses AI involvement at the start of every call. Calla identifies herself as an AI assistant before any substantive conversation begins. This satisfies California AB 2905 (effective January 1, 2025) and similar state requirements.

All-party consent states: The following states require all parties to consent to call recording: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington. MyCalla's AI disclosure satisfies the notification requirement; callers who continue the call after disclosure have provided implied consent.

Your responsibility: You are solely responsible for ensuring your use of MyCalla complies with recording, interception, and AI disclosure laws in your jurisdiction and the jurisdictions of your callers. MyCalla LLC is not liable for any legal claims arising from your call recording or AI disclosure practices.

6. Subscription and Billing

Subscriptions are billed monthly as selected.
No free trial. Subscriptions begin immediately upon purchase.
7-day money-back guarantee: Cancel within 7 days of initial purchase for a full refund. Cancellations after 7 days take effect at end of the current billing period; no refund for the current period.
Overage billing: Screened calls exceeding your plan's included amount are billed at $0.10 per screened call, invoiced at the end of the billing period. Scam blocks are unlimited and never billed.
Pricing may change with 30 days' email notice.
Mobile purchases are subject to Apple App Store terms; refunds for App Store purchases must be requested through Apple.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MYCALLA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
MISSED CALLS, LOST LEADS, MISSED APPOINTMENTS, OR FAILED BOOKINGS
ERRORS, DEFECTS, OR INTERRUPTIONS IN THE SERVICE
DOWNTIME, OUTAGES, OR LOSS OF ACCESS TO THE SERVICE
DAMAGES ARISING FROM THIRD-PARTY SERVICE FAILURES (VAPI, TWILIO, OPENAI, ELEVENLABS, APPLE, STRIPE, ETC.)
ANY OTHER DIRECT OR INDIRECT LOSS ARISING FROM YOUR USE OF OR INABILITY TO USE MYCALLA

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID MYCALLA IN THE 12 MONTHS PRECEDING THE CLAIM. IF YOU PAID NOTHING, OUR MAXIMUM LIABILITY IS $10.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

8. No Warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. MYCALLA LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT
UNINTERRUPTED OR ERROR-FREE SERVICE
THAT THE SERVICE WILL MEET YOUR SPECIFIC BUSINESS OR PERSONAL REQUIREMENTS

9. Indemnification

You agree to indemnify and hold harmless MyCalla LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of MyCalla in violation of these Terms; (b) your violation of any applicable law including call recording or AI disclosure laws; (c) your configuration or use of Calla in a manner that causes harm to third parties.

10. Dispute Resolution and Arbitration

Informal resolution: Contact legal@mycalla.ai and attempt to resolve disputes informally for 30 days before filing any legal claim.

Binding arbitration: Unresolved disputes will be decided by binding individual arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules. You waive the right to a jury trial.

Class action waiver: You waive the right to participate in any class action lawsuit or class-wide arbitration against MyCalla LLC.

Exceptions: Either party may seek injunctive or equitable relief in court for intellectual property disputes.

11. Account Termination

You may delete your account at any time in Settings. On deletion, your Calla number is released, your subscription is cancelled immediately, and your personal data is deleted. We may suspend accounts that violate these Terms with or without notice.

12. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

13. Changes

We may update these Terms. Material changes will be communicated by email with at least 14 days' notice. Continued use after changes constitutes acceptance.

14. Contact

Legal: legal@mycalla.ai · Support: support@mycalla.ai · MyCalla LLC, New Jersey