Terms of Service

1. Acceptance

By creating a MyCalla account or using the service, you agree to these Terms and our Privacy Policy. You must be at least 18 years old to hold an account. If you do not agree, do not use the service.

These Terms include a binding arbitration provision and a class action waiver in Section 16. By agreeing to these Terms, you are giving up your right to sue MyCalla LLC in court and your right to a trial by jury, except for the claims described in that section. You may opt out of arbitration within 30 days \u2014 see Section 16.

2. Service Description

MyCalla provides an AI-powered call screening and receptionist service. An AI assistant named Calla answers and screens incoming calls on your behalf based on your configuration. MyCalla assigns you a dedicated MyCalla phone number and operates through carrier call forwarding that you set up on your own device.

3. MyCalla Is Not a Telephone Service — No Emergency Calling

4. AI Nature of Service — Critical Disclosures

Calla is an AI, not a human. Calla is an artificial intelligence system powered by large language models. She may:

• Misunderstand callers, miss nuance, or respond incorrectly
• Fail to detect scam or spam calls
• Incorrectly flag a legitimate caller as a scam or block a caller you wanted to hear from
• Generate inaccurate transcripts or summaries
• Miss calls entirely due to carrier, network, or service issues
• Be unavailable due to outages at our telecommunications, voice, artificial intelligence, or hosting providers, or at our own servers
• Make errors in booking appointments, taking messages, or routing calls

You accept these limitations by using MyCalla. MyCalla is a screening tool, not a guaranteed communications solution. Do not use MyCalla as your sole means of receiving important calls.

5. You Authorize MyCalla to Act on Your Behalf

You appoint MyCalla as your agent for answering, screening, recording, and responding to calls directed to your MyCalla number, and you authorize us to act on your behalf in doing so. By using the service you represent and warrant that you hold, and will continue to hold for as long as you use MyCalla, all rights and permissions necessary for MyCalla, acting as your agent, to:

• answer every call routed or forwarded to your MyCalla number;
• record and transcribe those calls, and give the recordings, transcripts, and summaries to you;
• speak with, take messages from, screen, decline, or block your callers;
• send notifications, messages, and emails to you about those calls;
• use the contacts, VIP entries, blocked numbers, and other information you provide to decide how calls are handled; and
• analyze call audio, transcripts, and calling numbers in anonymized form to identify and block scam and unlawful calling activity, and to share those anonymized findings with carriers, industry anti-fraud efforts, and enforcement authorities.

You are responsible for the configuration you choose and for the consequences of how Calla handles calls under it. If you use MyCalla on a number that belongs to an employer, a household member, or anyone other than you, you represent that you have that party's authority to do so.

6. Call Recording and Disclosure

What callers are told: Every call answered by MyCalla opens with a spoken notice that the caller has reached a recorded answering service, before any substantive conversation begins. Calls are recorded and transcribed. Calla does not claim to be a human being, and identifies herself as an assistant answering on your behalf.

All-party consent states: The following states generally require all parties to consent to the recording of a call: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington. MyCalla's spoken notice is the notification mechanism; a caller who continues the call after hearing it has been informed that the call is recorded.

Your responsibility: MyCalla provides the notice mechanism. You are solely responsible for determining whether your use of MyCalla satisfies the recording, interception, wiretap, and artificial-voice or AI disclosure laws that apply to you and to your callers, and for configuring or discontinuing the service accordingly. Requirements differ by state and change over time. MyCalla LLC makes no representation that the service, as configured by you, satisfies the law of any particular jurisdiction, and is not liable for any claim arising from your recording, screening, or disclosure practices.

7. Call Forwarding and Carrier Charges

• You control forwarding. Call forwarding is configured on your own handset through your carrier. MyCalla cannot see, verify, enable, or disable it.
• You must clear forwarding when you stop. If you cancel your subscription, delete your account, or lose access to the service for any reason, forwarding remains active on your handset until you clear it. Until you do, calls you expect to receive may be sent to a number that no longer answers for you and may later be reassigned to someone else. Dial ##002# to cancel all forwarding. You are solely responsible for doing this, and MyCalla LLC is not liable for any call, message, or information delivered to a forwarded number after your service ends.
• Carrier charges are yours. Forwarded calls, retrieval calls, text messages, and data usage may incur airtime, long-distance, messaging, or data charges from your carrier and from your callers' carriers. MyCalla is not responsible for those charges.
• Number assignment. Your MyCalla number is assigned to you for the duration of your subscription. You do not own it, it is not portable, and it is released when your subscription ends.

8. Eligibility, Accounts, and Family Plans

• Account holders must be 18 or older and able to form a binding contract. You must register with accurate information and a phone number you control.
• You are responsible for everything that happens under your account and for keeping your credentials secure. Notify us promptly at support@mycalla.ai of any unauthorized use.
• Family plans: the plan administrator must be 18 or older. An administrator may add a member under 18 only if the administrator is that member's parent or legal guardian, and by doing so consents on the minor's behalf to the collection and processing described in the Privacy Policy. Members under 13 are not permitted. The administrator is responsible for informing each member that calls to that member's MyCalla number are screened, recorded, and transcribed, and for the activity of every member on the plan.
• Deleting a family plan administrator account deletes every member account on that plan. Members are notified before their accounts are removed.

9. Acceptable Use

You agree not to use MyCalla to:

• record, intercept, or monitor any person in violation of applicable law;
• stalk, harass, threaten, defraud, or impersonate any person;
• place or facilitate automated, prerecorded, or telemarketing calls or texts, including any use that would violate the TCPA or the TRACED Act;
• resell, sublicense, or make the service available to third parties without our written agreement;
• scrape, reverse engineer, or probe our systems or scam-intelligence data, including testing numbers to learn whether they are flagged; or
• violate any applicable law or the rights of any third party.

10. Subscription, Auto-Renewal, and Billing

• Paid service, no free tier and no free trial. A subscription is required to provision a MyCalla number and begin screening. Your subscription begins immediately on purchase.
• Auto-renewal. Plans are offered on monthly and annual terms. Your subscription renews automatically at the end of each term, for the same term length, at the then-current price for your plan, and your payment method is charged at the start of each renewal, until you cancel. The price, billing period, and renewal terms for your plan are shown before you purchase.
• How to cancel. Web subscriptions are cancelled in Settings or through the billing portal linked there. App store subscriptions are cancelled in your device's subscription settings for that store. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Refunds. Subscriptions purchased on mycalla.ai are refunded in full if cancelled within 7 days of initial purchase; after 7 days, cancellation takes effect at the end of the current period with no refund for that period. Purchases made through an app store are billed by that store and governed by its refund policy \u2014 refunds are requested from the store, which reviews and decides each request. MyCalla cannot issue or guarantee them.
• Included usage. Each plan includes a set amount of screened-call usage per billing period, shown at purchase and in the app. Scam blocks are unlimited and are never counted against your included usage. When you reach your included amount you can choose, in Settings, whether Calla pauses screening or continues. We will not charge you anything beyond your subscription price unless you have been shown the additional charge and have authorized it first.
• Price changes. We may change prices with at least 30 days' notice by email before the change applies to your next renewal. If you do not want the new price, cancel before that renewal.
• Taxes. Prices exclude applicable taxes, which are added where required.

11. No Liability for Missed or Mishandled Calls

12. Limitation of Liability

13. No Warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. MYCALLA LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT
• UNINTERRUPTED OR ERROR-FREE SERVICE
• THAT THE SERVICE WILL MEET YOUR SPECIFIC BUSINESS OR PERSONAL REQUIREMENTS

14. Indemnification

You agree to indemnify and hold harmless MyCalla LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of MyCalla in violation of these Terms; (b) your violation of any applicable law, including call recording, wiretap, and AI disclosure laws; (c) your configuration or use of Calla in a manner that causes harm to third parties; (d) any claim by one of your callers arising from the screening or recording of their call; or (e) your failure to clear call forwarding after your service ends.

15. Suspension, Inactivity, and Termination

• You may delete your account at any time in Settings. On deletion, your MyCalla number is released and your personal data is deleted as described in the Privacy Policy.
• Deleting your account does not cancel a subscription billed by an app store. If you purchased through an app store, that store continues to bill you until you cancel the subscription in your device's subscription settings. Cancel there first if you want billing to stop. Web subscriptions are cancelled as part of deletion.
• We may suspend or terminate an account that violates these Terms, that is used unlawfully, that is the subject of a law enforcement request, or for nonpayment \u2014 with or without notice. No refund is owed for a termination for cause.
• Inactivity. An account with no active subscription and no login or call activity for 12 consecutive months may be closed, its number released, and its data deleted, after email notice to the address on file.
• Accounts are personal and non-transferable and may not be assigned or sold. Rights to an account end on the account holder's death; on receipt of a copy of a death certificate we will close the account, release the number, and delete its contents.

16. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights. It requires most disputes between you and MyCalla LLC to be resolved by individual arbitration instead of in court, and it means you are giving up your right to have those disputes decided by a judge or jury and your right to participate in a class action. You may opt out within 30 days without affecting any other part of these Terms.

a. Informal resolution first. Before starting an arbitration or any other proceeding, you agree to send a written description of the dispute and the relief you seek to legal@mycalla.ai, and we agree to send ours to the email address on your account. Both parties will try in good faith to resolve it for 30 days. This step is a condition to filing, and the deadline in subsection (h) is paused while it runs.

b. Binding individual arbitration. If the dispute is not resolved within those 30 days, you and MyCalla LLC agree that all disputes arising out of or relating to these Terms, the service, or the relationship between us will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, rather than in court. The arbitrator decides all issues except that a court decides the enforceability of the class action waiver in subsection (e). Judgment on the award may be entered in any court of competent jurisdiction.

c. Federal Arbitration Act. This Section 16 involves interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., and not by state arbitration law.

d. Small claims and other exceptions. Either party may instead bring an individual claim in a small claims court with jurisdiction over it, and either party may seek injunctive or equitable relief in court to protect intellectual property or to stop unauthorized access to or misuse of the service. Nothing here prevents you from reporting a matter to a government agency.

e. Class action waiver. Claims may be brought only on an individual basis. You and MyCalla LLC each waive the right to bring or participate in any class, collective, consolidated, or representative action or class-wide arbitration. If this waiver is found unenforceable as to a particular claim, that claim \u2014 and only that claim \u2014 is severed from arbitration and heard in court; the rest of this section still applies.

f. Coordinated filings. If 25 or more claims of a substantially similar nature are filed against MyCalla LLC by or with the assistance of the same counsel or coordinated group, the parties will ask the AAA to administer them in sequential batches of no more than 50 claims at a time, resolving each batch before the next begins, with the limitations periods in subsection (h) tolled for all unfiled and unresolved claims in the meantime. This provision is designed to make resolution faster and cheaper for both sides, not to prevent any claim from being heard.

g. How to opt out of arbitration. You may reject this arbitration agreement by sending written notice within 30 days of the date you first accept these Terms. The notice must include your name, mailing address, the phone number and email address on your MyCalla account, and a clear statement that you want to opt out of arbitration. Send it to legal@mycalla.ai with the subject “Arbitration Opt-Out,” or by mail to MyCalla LLC, Arbitration Opt-Out, New Jersey. If you opt out, neither you nor MyCalla LLC can require the other to arbitrate, the class action waiver in subsection (e) does not apply to you, and nothing else in these Terms changes. Opting out has no effect on your account or your use of the service.

h. Time limit to bring a claim. Any claim arising out of or relating to these Terms or the service must be filed within one (1) year after it arises, or it is permanently barred, except where applicable law does not permit such a limit.

i. Survival and severability. This Section 16 survives termination of your account. If any part of it other than subsection (e) is found unenforceable, that part is severed and the rest remains in effect.

17. Force Majeure

MyCalla LLC is not responsible for any failure or delay in providing the service caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, public health emergencies, power or internet failures, carrier or network outages, cyberattacks, or failures of third-party service providers.

18. Governing Law and Venue

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles, except that Section 16 is governed by the Federal Arbitration Act. For any dispute heard in court rather than arbitration, you and MyCalla LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of New Jersey.

19. Changes

We may update these Terms. Material changes will be communicated by email with at least 14 days' notice. Continued use after changes constitutes acceptance. If a change to Section 16 is material, you may reject it by sending the opt-out notice described in Section 16(g) within 30 days of the notice.

20. Entire Agreement

These Terms and the Privacy Policy are the entire agreement between you and MyCalla LLC regarding the service and supersede any prior agreement on the subject. If any provision is held unenforceable, it is severed and the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. There are no third-party beneficiaries to these Terms other than MyCalla LLC's officers, directors, employees, and agents.

21. Contact

Legal: legal@mycalla.ai · Support: support@mycalla.ai · MyCalla LLC, New Jersey