MyCalla LLC, New Jersey · We answer every message.
Email support@mycalla.ai and we'll get back to you within one business day. Include the phone number on your account so we can find it quickly.
For privacy requests (data access, export, or deletion), write to privacy@mycalla.ai.
MyCalla gives you a dedicated phone number answered by Calla, an AI assistant. When you don't pick up your own phone, the call forwards to Calla. She greets the caller, finds out who they are and what they want, blocks scams, lets the people you trust through, and leaves you a summary and transcript in the app.
During onboarding the app gives you a carrier code to dial — a short string starting with *004* or *61* depending on your carrier — that sends unanswered calls to your Calla number. Dial it once from the phone you want protected. Conditional forwarding only triggers when you don't answer, are on another call, or are out of service; calls you pick up are never affected.
To turn it off, dial ##004# from the same phone. If your carrier isn't recognized or the code doesn't take, email us and we'll send the codes for your specific carrier.
*#61# — it should show your Calla number.Your plan, renewal date, and remaining screened calls are in the app under Settings → Subscription & Usage.
If you subscribed in the iOS app, Apple manages the subscription. Cancel it on your iPhone under Settings → your name → Subscriptions → MyCalla. Deleting the MyCalla app or your MyCalla account does not cancel an Apple subscription — you must cancel it with Apple as well.
If you subscribed on our website, cancel from the billing portal linked in Settings, or email us and we'll cancel it for you.
Purchases made through the App Store are refunded by Apple at reportaproblem.apple.com. For web purchases, email us and we'll take care of it.
You can delete your account and all associated data from inside the app: Settings → Account → Delete Account. Deletion is permanent.
Two things to do before or right after deleting: cancel your Apple subscription if you have one (see above), and turn off call forwarding on your handset by dialing ##004#. Forwarding lives on your phone, not on our servers, so we can't clear it for you — and your released Calla number may later be reassigned to someone else.
If you're the admin of a family plan, deleting your account also deletes the accounts of every member on that plan. Members are notified before that happens.
Calls answered by Calla are recorded, and every greeting opens with a spoken recording disclosure so callers are notified. Recordings are kept for up to 30 days and then deleted. Transcripts and summaries stay available to you for the life of your account. Full detail is in our Privacy Policy.
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